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Terms and Conditions    February 8, 2012
FAQ's Minimize
 

Do you sell to the end user?

Answer:

No. U.S. Flash does not sell directly to the end user. We only sell to distributors. We value the relationships and expectations of our trade associations ASI, PPAI, UPIC, SAAC & SAGE.

 

I noticed the flash drive price can change from week to week. How long is my quote good for?

Answer:

Flash memory is traded as a commodity which can cause pricing to fluctuate daily. To make pricing easier for our customers, we update pricing every Monday morning. Your quote is good for the remainder of the week until the following Monday. Mid week pricing updated may be warranted.

 

How long does my order take to produce and ship?

Answer:

Drives we have in stock can ship in 24 hours. Overseas orders are produced and shipped out in 7-10 days after artwork approval and payment is received. Failure to send payment or approve art in a timely manner may result in delays.

 

Where do I submit my purchase order and artwork?

Answer:

You can send your purchase order and artwork directly to your account representative by email or you can fax your purchase order to (949) 250-1109 and send the artwork to sales@usflash.net

 

How much data can be stored on the flash drive memory I purchase?

Answer:

You can store data on approximately 90-95% of the drives capacity. The remaining space is used by the drives file-system metadata,

 

Do you offer samples?

Answer:

We offer in-stock dummy samples for free. If you would like a working sample EQP pricing on the styles and capacity will be required. We require a FED EX number to ship the samples to you. Non stock samples may be special ordered at a nominal fee.

 

What is your return policy for damaged or defective merchandise?

Answer:

Please see our Lifetime Warranty PDF under the “About Us” tab

 

How do I cancel an order I have in process.

Answer:

You may cancel an order by email only. For any orders in production there will be a 20% cancellation fee.

 

What is included in the price of each flash drive (set ups, case matching, virtual proofs, uploads)

Answer:

Each flash drive order includes 3 color imprints, a specific upload amount, and free PMS print matching. Any additional imprints, imprint process, and PMS case matching may include additional cost and set ups. Virtual proofs are always free at any time.

 

Do you charge for PMS print matching?

Answer:

No, we do not charge to PMS color match the imprint. For a small fee we can PMS match the drive body. Contact you account rep for specifics on our PMS case matching process

 

Are your factories certified?

Answer:

Our factories are RoHS, FCC, CE, and ISO certified. We only purchase A Grade / Tier 1 memory units all backed by a lifetime warranty. We visit our factories two times a year to insure product quality and strengthen our relationships.

 

What tools do you have to help me sell flash drives?

Answer:

We are committed to helping you understand and sell flash drives. Contact one of our drive specialists and let them go to work for you. We offer weekly pricing emails, custom coded customer friendly price sheets, Quick free mock ups, 100’s of industry specific themed flash drives, and in-shop product demonstration for our local distributors.

 

What happens after I / my client receives the flash drives.

Answer:

Upon receipt of your order, you have 72 hours to inspect the drives and notify us of any variances. If there is any variance contact us immediately. After 72 hours you agree the drives, logo and upload are working as specified on the purchase order.

 

What makes you different from other flash drive suppliers.

Answer:

Here are a few highlights that make U.S. Flash different from everyone else.
1) 100% American owned and operated. We understand American business expectations.
2) We only sell flash drives. Our volume means better price - bottom line.
3) We offer 100’s of industry specific themed flash drives.
4) We ship out in 7-10 days, about a week quicker than most suppliers.
5) We offer 20 styles at one price with easy to sell pricing collateral available upon request .
6) We offer a lifetime warranty vs. a 2 year warranty with most suppliers.
7) We have a fully staffed sales office with highly trained promotional experts ready to help.
8) We specialize in tuff projects. Custom packaging, inserts, shrink wrap, we got you covered.
9) We have advanced software upload packages available to take your client to the next level.
10) We want to help you grow your business, ask about our in office visits & custom price sheets.

 

Where do you ship your drives from?

Answer:

All drives are shipped FOB from our factory in China.

 

Who is responsible for taxes and duties on my order?

Answer:

In the event your package is stopped at customs any assigned taxes or duties would be the responsibility of the client.

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